My experience was great. My window was from 12-4 so I greatly appreciated the call I received at 3, telling me that John was delayed at another call and would most likely be another hour, which was fine with me. John called at 4 and said he was on his way and would be at my home at 4:15. John is very pleasant and professional. He performed a routine A/C maintenance which was covered by my contract; no other charges were incurred. I requested an invoice copy/work report via e-mail; I haven’t received this yet but am sure it will arrive soon. I am a satisfied customer and would definitely recommend R.J. Groner and John to others.
I just called your office to thank you guys for the great service and attention to detail that john provided us. He took the time to evaluate our system, diagnose the problem and efficiently fix our heating system. He went above and beyond what was called for… I was nervous being in NYC, while my wife home alone and somebody working on my heating system in PA but John was great and wanted to thank John and RJ Groner for getting our heat and running again.
Ally C. was very pleasant and helpful in responding to my telephone calls and requests. Ryan S. was courteous and professional during his two visits to do a furnace repair and maintenance. I appreciated having him explain exactly what caused the furnace to malfunction and showing me the damaged parts. Once again R.J. Groner provided excellent service.
Rich and Ryan worked well together. They installed an oil furnace. They did so with the professionalism that I have not witnessed since moving here 10 years ago. Because of them, RJ Groner will be my go to when requiring any service and or future installations.
Sage, the technician assigned to do the maintenance arrived on time and was professional, diligent in his work and very courteous. It was nice to interact with someone that really enjoys their work! I would definitely recommend RJ Groner.
Wayne P was amazing! He is professional, knowledgeable , and courteous. From the moment he arrived he explained each step of the process with me. Not to mention in a way i could understand. Wayne stayed until the last minute of set up continuing to help us set up the WiFi on our control panel. Then when it was being tricky, he called and HE held on with customer support until he fixed it 100%. I will recommend them every chance i get.
First time customer and we are very happy with the entire process. They were quick to return calls and E-mail. They were on time, explained everything and even better they delivered on it all. They worked with us and set us up with a great furnace. Install was quick and clean with quality work. We weren’t ready for our furnace to fail in cold temps but R.J. Groner made it easy on us. We highly recommend them!!
RJ Groner has always done very high quality work on all of our systems: AC, Furnace, Sump, Ductless, etc. They show up quickly in emergency situations and provide options for difficult to solve problems. We highly recommend them – especially after our experience with other local service providers.